We aim to dispatch all orders within 48 hours of cleared payment. All orders are shipped via a trackable service and require a signature upon delivery. You will receive a confirmation email once your order has been shipped, this will include your tracking number and courier details. You can track your order on the selected courier website or app using the tracking number you received in your dispatch email.

ADDITIONAL SHIPPING INFORMATION

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details on why, or for how long your parcel will be delayed.

RETURNS & REFUNDS 

If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 calendar days to return an item from the date you received your purchase.

To be eligible for a return your item must be unused and in the same condition it was received it. Your item must be in the original packaging and have receipt of purchase.

Once we receive your item, we will inspect it and notify you that we have received your item. Once inspected we will issue you a full refund within 10 working days, using the same payment method or the card you payed with.

Shipping costs are non-refundable, and you are responsible for the return costs.

RETURN ADDRESS

Real Artistic People
26 Heddon Court Parade
London
EN4 0DB